Booking and Cancelation Policy
Please read the below terms and conditions when booking or cancelling an appointment.
We value the health and wellbeing of our community at Showler Physiotherapy. Running our practice efficiently allows us to help more people achieve their physical goals.
This cancellation policy was created out of respect for the time of our clients and our physiotherapists.
In order to provide the best service possible, we promise to do our part by always giving you our full and undivided attention. But that means that if there is a no-show or late-Cancellation, our physiotherapists are left waiting in their office when they could have been treating someone else.
Cancellations within 12 hours of the appointment will receive a 50% refund.
If you fail to attend the appointment without letting us know you will be charged 100% of the total cost of the appointment.
If you arrive late for your appointment we will do our best to deliver your full appointment time but please bear in mind this may not always be possible if the diary is busy and the full appointment fee will stand. This is to ensure that we do not run late for our other patients.
Rescheduling your appointment
You can reschedule your appointment up to 12 hours prior to your appointment start time. No further fees will be required if you have provided the minimum 12 hours notice.
Our Rights to Cancel and Applicable Refund
We may need to amend or cancel your appointment, even after this has been confirmed and paid for, due to circumstances beyond our control. We will contact you as soon as possible if this happens.
If one of our physiotherapists has to cancel an appointment we will endeavour to find an alternative physiotherapist. Where this is not possible we will offer a full refund or reschedule your appointment